Bottom Line Computer
Software & Services

Home and SOHO tech support for southeastern New Hampshire.

Industry certified professional service
CompTIA A+ certified   CompTIA Network+ certified


Onsite service
We will come to your home or business and fix your problem.

Remote repair
We can fix many problems over the Internet, saving time and money.



What we offer
  
We do:
Windows
Linux
Network troubleshooting
Network setup
WiFi (wireless network) setup
Server installation and configuration
Custom Web applications
PC repair and troubleshooting
Security and anti-virus
open source software installation
Free removal of old equipment
Education of users

We are vendor neutral, and have no conflicts of interest. We won't try to steer you away from the best solutions for your needs. We can set up Microsoft and Cisco products, or show you how to save money with open source solutions.

We come to your office to better assess your issues and needs and sort things out in person. In some cases, we can offer remote administration to save time and money.

We can also help you to configure a new machine for maximum security. We educate users in how to minimize the risks of worms and viruses.

  


Don't throw it away
  
Most PC problems are due to bad software installation, or virus or worm infection. These problems can be fixed.

If your computer has been acting strangely since you tried to install some new software and there's no way to uninstall it, Bottom Line Computer can help.

If your computer is sluggish or crashes frequently, it could be infected by a worm. It could be serving as a 'zombie' host, sending out hundreds of spam messages whenever you connect to the Internet.

Getting a new computer won't fix this. If you're not careful the new computer will just get infected the same way the old one did.

The solution is to get rid of the worm and put measures in place to help prevent reinfection. Bottom Line Computer can help with this.

  


Remote support
  
In many situations, it's possible to fix your computer's problems without making a visit. Instead we use a Virtual Network Connection (VNC) to connect to your computer. This works if you are connected directly to the Internet (no router), and the problem is software related, not hardware.

How it works

There are two ways to make VCN work, depending on what operating system you have.

If you are running Windows XP Professional Edition, you can use Remote Desktop. To enable it, go to the Start menu, then to Settings, then Control Panel, and double click the System icon. Choose the Remote tab, and check the 'Allow users to connect remotely to this computer' checkbox. If you have a firewall, you will need to open port 3389.

Another method that will work on most versions of Windows is UltraVNC. This is a free piece of software you can download from here. Give me a call at 244-1652, and then run this when I give the go-ahead.

Run remote support client

  


Windows open source
  
Open source on Windows - a gentle introduction to freedom

What is open source exactly? It's software that is free for most uses, which can be distributed freely, and which can be studied or modified by anyone.

Most open source is free for personal and small business use. If you want tech support or custom configuration, Bottom Line Computer can do this for you at affordable rates.

Is it shareware? Not exactly. Because the source code is freely available, it's much more trustworthy than shareware. Thousands of programmers across the world have checked it for bugs.

Is it high quality? The major open source products are very high quality, comparable with expensive commercial software.

Is it just for programmers? No. It's especially useful if you're a programmer, because if you don't like how it works, you can change it to work the way you want to. But even if you're not a programmer, you can still benefit from the high quality of open source software.

Is it hard to use? On the average, no harder than commercial software of comparable quality.

Can I get support? Yes. There are many options. You can hire a support company, such as Bottom Line Computer, to give you tech support. Or in most cases, you can buy a support license from the distributor of the software.

Is it compatible? Open source software is far more likely to be compatible with open standards for file formats and network protocols than commercial software will be. Commercial vendors use proprietary formats and protocols to try to force you to keep using their software, and paying their license fees, once you've started using it. This is called vendor lock in and it's one reason commercial software licenses are so expensive. It gives the vendor a local monopoly over your computer. Your data is held hostage. Open source frees you from that.

Also, many open source products work with "industry standard" proprietary formats such as Word, Excel and PowerPoint, and with protocols such as Microsoft file sharing (SMB/CIFS).

Do you have to commit to a new operating system? No, you don't. You can run whatever version of Windows you like, and open source software will run on it. In fact, it will probably run better. Open source software is often much more efficient than commercial software, and uses less resources. Switching to open source can save you the expense of upgrading your old computer.



Some open source software that runs on Windows...

AbiWord - a word processor that reads and writes Word documents.

OpenOffice - a free, open source substitute for Microsoft Word. Supports Word, Excel and PowerPoint formats. Uses less system resources than Microsoft Office.

Mozilla - a Web browser with better security than Internet Explorer, built-in pop-up blocking and tabbed browsing.

Blender - a 3D modeling and animation program. Used to be commercial software.

MySQL - a relational database engine suitable for medium-sized projects.

Apache - the predominant Web server on the Internet.

Where does open source come from? In the early days, open source software was written by programmers who were dissatisfied with the commercial software that was available, so they decided to write their own. Having done so, they decided to make their work freely available so that others could enjoy the benefits of their work.

Most often, these programmers worked in university computer science departments, and had the funds and the free time to create great software such as the BSD suite of Internet software, which is the basis for almost all of the Internet today. Even Microsoft has used BSD code in their operating systems. More recently, large corporations such as IBM have become involved in open source, on the theory that if the software is freely available and of high quality, then that will help sell more computers.

  

Created by Rowland